Cancellation Policy

As a courtesy to our clients and therapists, appointments must be cancelled 24 hours in advance or there will be a charge for the full amount of the scheduled appointment.

Spa Packages consisting of two or more scheduled services require a credit card confirmation to reserve the package time and 48 hours cancellation notice is requested, or the full package price will be charged.

 

Product Returns

We are sorry, but due to sanitary conditions we are unable to accept returns or refunds on opened cosmetics.

As per our company policy we do not refund the Gift Certificates and our products. Gift Certificates can only be used for the purpose of services or purchases in the Spa.
 

Gratuity

Rates do not include gratuity, which is both appropriate and appreciated.
 

Children

In keeping with the serene environment at Skin Retreat, please consider leaving small children at home so that you and others may relax in quiet treatments.
 

Arrival Time

Please arrive 10 minutes before your scheduled appointment time so that we may take care of you for the full time that you have reserved. Enjoy ultimate relaxation.
 
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